Our GPs now work with other specialist clinicians here at the surgery and across the Healthsense PCN. You may be directed to see one of the other clinicians to get the most appropriate and timely care.
If you think you need an appointment, please send us a PATCHS request. This request is triaged by our clinicians and care coordinators, who can direct the request to the most appropriate service.
Appointments are offered based on a patient’s need e.g. telephone, face to face, same day, within 72 hours, within 2 weeks. All PATCHS requests, received before 4:00 pm, are dealt with on the same day. Around 90% of requests, which require an appointment, are booked for the same day. Therefore, please ensure that you are available on the day you submit your request as you may be required to attend an appointment on the day of request.
Request on PATCHS can be submitted in a language of your choice. For more information, please visit help.patchs.ai/hc/en-gb/sections/360012017153-Patchs-Translate.
PATCHS is usually available from 8:00 am. Based on appointment capacity, PATCHS reopens at 2:00 pm. Once our capacity to safely assess patients is reached, PATCHS will no longer be available for the day.
However, our telephone lines are open from 8:00 am to 1:00 pm and 2:00 pm to 6:30 pm. Our care navigators are on hand and have been trained to recognise requests that require prompt attention.
This also includes any requests for under 5’s and over 75’s, requests from vulnerable patients and from any patient who has difficulty submitting their request online.
We do understand that PATCHS is not a ‘one size fits all’ and our care navigators (Reception team) will be able to support you with accessing the most appropriate service.
PATCHS is closed, how do I submit a clinical request?
Please call us on 0208 863 3333 between 8:00 am and 6:30 pm (closed between 1:00 pm to 2:00 pm; however an emergency access number is provided for any enquiry that can’t wait until our lines open).
If it is a clinical request, our care navigators, under certain criteria, will pass your request to the duty doctor or may be able to book a routine appointment for you.
No Internet Access?
There is an I-Pad in Reception, on which PATCHS can be accessed. Alternatively, please call the Practice on 0208 863 3333 and our care navigators will assist you.