We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be resolved in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at most a few weeks – because this will help us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint:
- within 6 months of the incident that caused the problem;
or
- within 6 months of discovering that you have a problem, provided that this is within 12 months of the incident.
Complaints should be addressed to the Practice Manager. A form is available from Reception for this purpose or you may simply write a letter. Alternatively, please download the complaints leaflet which also explains the procedure.