The surgery is open from 8:00 am to 6:30 pm Monday to Friday. During opening hours, the phone lines are closed between 1:00 pm to 2:00 pm.
We are aware the phone lines are very busy. If possible, we recommend contacting us by using our website instead of calling the practice. The website allows you to request appointments, seek information about health symptoms, conditions or treatment, request Fit Notes or ask us for help on any other issue.
Some of our appointments are delivered by Healthsense PCN, our Primary Care Network. These are delivered from various local locations like The Pinn Medical Centre, The Ridgeway Surgery, and The Alexandra Avenue Health and Social Care Centre. The appointments may also be offered in the evening or weekends. Please note, from April 2025, these will be delivered from The Alexandra Avenue Health and Social Care Centre only.
If you need medical advice, please submit a request using our online triage platform.
Alternatively, you can call us on 0208 863 3333. The care navigator will be able to assist you with your query.
Non-urgent advice: Important Information about our Appointments
If we have your mobile number, we will send you a text to remind you that you have an appointment the following day.
The time allowed for routine GP appointments is 10 minutes. If you arrive late for your appointment, you will only be seen at the discretion of the clinician. Patients arriving more than 10 minutes late will not be seen and will be asked to rebook their appointment.
Further Information
Speak to someone now – Call NHS 111
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles.
Get fast help from a Pharmacist
Pharmacists can assist with minor cuts, sprains, aches, colds, headaches, rashes, cystitis etc.
- No appointment necessary
- Many pharmacists have a confidential area
- Open till late and at weekends
See a Dentist
Dentists can assist with toothache and urgent dental problems.
Get help from an Optician
Opticians deal with various conditions such as red eyes or eyelids, discharge from or watering of the eye, Irritation and inflammation of eyes or eyelids, dry eyes and Stye.